We believe every falcon should be as much a pleasure to own as it is to fly. To this end, our engineers design components that are logically grouped, easily accessed and backed by all the condition monitoring, digital inspection aids and computerized maintenance management the world can offer. All of that, in conjunction with one of the most generous warranties in the industry, give every Falcon more freedom to keep flying.
Our passion for performance is upheld in three promises:
- The Promise to Support
With “24/7/365” Account Representative support, you receive the assistance you need-from spare parts and tooling to computer aided troubleshooting and data processing. Three different, equally important, communication venues keep our jets in the air and our ears on the ground.
- An Operator Advisory Board works behind the scenes to ensure your Falcon 7X will be receive the highest level of support expected and deserved.
- The Maintenance Review Board, focuses on keeping Falcon maintenance procedures and programs the best in the industry.
- And our Operator Seminars offer you two to three days of open discussion regarding product improvements, operational and maintenance techniques.
- The Promise to Respond
Over 30 Field Service Representatives are based worldwide to provide the one-on-one technical assistance you may need. This is your personal, technical liaison with Dassault Aviation in France, Dassault Falcon Authorized Service Centers and our technical personnel in Teterboro and Little Rock. Your representative can provide you with all your technical questions, along with aircraft bulletin analysis, your aircraft’s service bulletin compliance record, latest modification adaptability, troubleshooting, and any special equipment needs.
- The Promise Help.
A network of authorized service centers stands ready around the world to ensure you factory-quality support and maintenance. Each center maintains our high standards for spare parts inventory levels, tooling, training, management and quality control. A full-time coordinator ensures each center meets our exacting contractual requirements.